Warranty

What do I do if I need to exchange my product?
TOL, Inc. provides a limited lifetime replacement warranty on our products, covering any breakage, or other malfunction due to design or manufacturing defect, for as long as you own the product. This warranty does not apply to problems which are the result of misuse, or normal wear and tear.

To invoke this warranty, please print and fill out the form below and include it with the returned item. You must also include a copy of your sales receipt. In addition, include a check or money order in the amount of $12.95 per heat pack to cover the cost of shipping and handling of your new product. No refunds will be issued.

Please click here to download and print the product replacement form and send it back along with your product.